Customer Service

 
Shipping & Delivery
Orders placed and approved by 1pm EST are generally delivered within 3 business days. No orders are shipped or delivered on weekends or Holidays.
Returns
We will accept returns for merchandise within 60 days of purchase. With a receipt, we offer a refund in the same manner in which the original sale was made for items returned. Credit will be issued on charge sales. All items must be returned in new condition with original packaging and contents. Items cannot be returned without a receipt. Sale merchandise is not returnable for exchange or refund. Price adjustments will not be honored.

We will refund or credit the value of the item, including taxes. Shipping charges are not refundable.
Returning An Item
Merchandise cannot be returned to retail stores for a refund. To return an item by mail, please repackage it, enclose the packing slip, insure the package and send it back to us.

Our return address is:

Paper House Productions
160 Malden Turnpike
Saugerties, NY 12477

Payment & Pricing
Payment Types: we accept American Express, MasterCard, and VISA. Your credit card will not be charged until the item has shipped. The order number you receive at checkout can be used to track your order through our online system or over the phone with Customer Service. Unfortunately, we do not have the ability to accept gift cards as a form of payment at this time.
Payment Security
Our security system prevents unauthorized access to confidential information whether you are online or off-line.

We use state-of-the-art software to encrypt your credit card numbers and personal information automatically while they are in transit over the Internet, preventing a third party from viewing the information. The instant you reach our checkout page, a padlock symbol at the bottom of your screen indicates that you have entered our secure shopping zone.

An internal security system, known as a firewall, protects information about our customers from being viewed by a third party. Information access is restricted within our offices as well. Personal information collected about our customers is only viewable by employees who need the information to perform a specific job (such as a billing clerk or customer service representative), and the personal information is protected by a random password.

Unfortunately, however, due to the nature of the Internet the privacy and security of every transmission over the Internet cannot be absolutely guaranteed. While we strive to protect your personal information, we cannot guarantee the privacy and security of the information you transmit to our web site.
Sales Tax
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence (i.e.: retail store or office location). If they do not have any such presence, they are not required to collect sales taxes.
Passwords
The personal data record created through your registration with this web site can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record you should not disclose or otherwise reveal your password to third parties.
Policy Changes
We reserve the right to change, modify, or amend policies at any time. If amended, the effective date of the policy amendment will always be posted at the beginning of this policy. The new policy will replace any prior policies to the extent that there are any inconsistencies. Use of this web site after modification, implies that you consent to the policy as amended.
Your Feedback
If you have questions concerning this privacy policy or the practices of these sites, you may call us at 1-800-255-7316
How do I purchase a product online?
On our home page is a list of product categories (such as Greeting Cards and Gifts). Pick one and you'll see a selection of specific product types (like Birthday Cards, Anniversary Cards, and the like). Click on one of these to find an array of product images.

To learn more about a product, click on its image. You’ll find a complete description as well as a list of other products that complement it. Want to purchase the product? Select the quantity of the product you desire and then click on “Add to Cart.” We’ll guide you from there.

Once you’ve completed our simple online order form, providing shipping and billing information and a credit card number, we’ll provide you with an order number and send you a confirmation email. Please jot down your order number or print out the email and keep it in a safe place. You can use the number to track your order through our online system or over the phone with Customer Service.
What forms of payment may I use?
We accept American Express, MasterCard, and VISA. Your credit card will not be charged until the item has shipped.
Is it safe to use my credit card online?
Yes. Our security system prevents unauthorized access to confidential information whether you are online or off-line.

We use state-of-the-art software to encrypt your credit card numbers and personal information automatically while they are in transit over the Internet, preventing a third party from viewing this information. The instant you reach our checkout page, your browser should indicate that you have entered our secure shopping zone. Each web browser offers a different security indicator—please refer to your browser’s help section to learn more.

An internal security system, known as a firewall, protects information about you stored in our computer from being viewed by a third party. Information access is restricted within our offices as well. It is viewable only by employees who need the information to perform a specific job (such as a billing clerk or customer service representative), and protected by random password.

How soon will my purchase arrive?
For regular delivery, please allow 7 to 10 business days for in-stock items to arrive. All deliveries are made Monday through Friday, between 9:00 a.m. and 5:00 p.m.. We do not currently deliver on weekends or holidays.
Contact Us
By Phone: 1-800-255-7316
By Mail: 160 Malden Turnpike, Saugerties, NY 12477
By Email: info@paperhouseproductions.com